Privacy Policy

Introduction

AB Communications Ltd (organisation number [insert company number] and registered office address [insert office address]) is committed to respecting and protecting the privacy of all our stakeholders.

This policy applies where we act as a data controller with respect to your personal data – in other words, where we determine the purposes and means of processing such data. We may collect personal data through our website, in person, or via our email communications and social media accounts. This policy also provides legally required information and explains your rights concerning your personal data.

Please read this policy carefully to understand our views regarding your personal data and how we will treat it.

This policy relates to personal information that identifies “you” – meaning suppliers, clients, website visitors, and other individuals outside our organisation with whom we interact. If you are an employee, contractor, or job applicant, a separate privacy notice applies.

This policy is not intended for children, and we do not knowingly collect personal data relating to children.

Marketing Preferences

You can contact us at any time to specify your marketing preferences – for example, whether you would like to receive direct marketing communications or to limit the use of your information for marketing purposes.

How to Contact Us

If you wish to contact us in connection with our use or processing of your personal data, please email:
📧 anneliese@ab-communications.co.uk

Alternatively, you may contact us via our website: https://ab-communications.co.uk

Categories of Personal Data

We may collect, use, store, share, and transfer the following categories of personal data:

Order, Account and Billing Data: Information relating to any transactions, such as your name, billing and delivery address, contact details, and payment information (some of which may be collected by third-party payment processors).
Internal Social Data: Information that you post for publication on our website or social media platforms (e.g., testimonials, reviews, or comments).
Usage Data: Information about how you use our website and services, such as IP address, browser type, time zone, and browsing patterns.
Communication Data: Information included in any communications you send to us, such as enquiries, feedback, or complaints.
Marketing Data: Your preferences in receiving marketing materials, your contact information, and relevant demographic details.
Aggregated Data: Statistical or demographic data derived from your personal data but which cannot identify you directly.

How We Use Your Personal Data

We use your personal data to:

Perform contractual obligations, including order delivery, payment processing, and service provision.
Comply with legal and regulatory requirements.
Manage our business operations, including publishing approved content on our website or social media.
Analyse usage trends to improve our website and communications.
Maintain client relationships, respond to enquiries, and provide updates.
Conduct marketing and promotional activities, such as sending newsletters, invitations, or relevant offers.
Protect our business, prevent fraud, and enforce our terms and conditions.

We may also process data where necessary for insurance, risk management, or legal purposes.

Lawful Basis for Processing

Our lawful bases for processing your personal data include:

The processing is necessary to perform a contract with you.
The processing is required to comply with legal obligations.
The processing is in our legitimate interests, such as business administration, IT security, marketing, or fraud prevention.
The processing is necessary to protect vital interests or for public interest tasks.
In some cases, we rely on your explicit consent, which can be withdrawn at any time.

Personal Data About Others

Please do not share personal data about others without their permission. If you provide such information (e.g., team members or clients), ensure they are aware of this policy.

Sources of Personal Data

We may obtain data:

Directly from you (e.g., website forms, emails, or meetings).
Automatically via cookies and analytics tools.
From third-party services such as analytics, payment processors, or social media platforms.

Accuracy of Personal Data

We take reasonable steps to ensure your personal data is accurate and current. Please inform us of any changes to your information by contacting us at privacy@ab-communications.co.uk.

Providing Your Data to Others

We do not sell your personal data. However, we may share it with:

Service providers who support our operations (e.g., IT, marketing, logistics, and payment processors).
Professional advisers (e.g., accountants, auditors, and lawyers).
Regulators, law enforcement, or authorities as legally required.
Third parties in the context of a merger, acquisition, or business transfer.

Transfers Outside the UK

Your personal data may be transferred outside the UK or EEA. Where this occurs, we ensure adequate safeguards are in place, such as standard contractual clauses or adequacy decisions.

Data Retention

We retain personal data only as long as necessary for the purposes described in this policy, typically no longer than ten years, unless a longer period is required by law.

Your Rights

You have the following rights regarding your personal data:

Access – request a copy of your personal data.
Rectification – request correction of inaccurate data.
Erasure – request deletion of your personal data where legally permitted.
Restriction – request limits on processing.
Objection – object to processing based on legitimate interests.
Portability – request transfer of your data to another provider.
Withdraw consent – withdraw consent where processing is based on it.
Complain – raise a complaint with the Information Commissioner’s Office (ICO) via https://ico.org.uk/concerns.

Automated Decision-Making

We may use automated tools (such as analytics or profiling) to improve our marketing and communications, but we do not make decisions that have legal or significant effects based solely on automated processing.

Cookies

Our website uses cookies to improve your browsing experience. Please refer to our Cookies Policy for more details.

Amendments

We may update this policy from time to time by publishing a new version on our website. Please review this page periodically to stay informed.

Data Protection Contact

If you have questions or concerns about how we protect your data, please contact:
📧 privacy@ab-communications.co.uk

Links to Other Websites

Our website may contain links to other websites. We are not responsible for the content or privacy practices of such third parties. We encourage you to review their policies before providing personal data.

Security

We use strict security measures to protect your personal data, including secure servers, encryption, and restricted access. In the event of a data breach, we will notify affected individuals and regulators as legally required.